28 Sep Reasons to Use a Live Answering Service
People don’t just call your business to schedule an appointment. They call with questions, and maybe even concerns that you can address. It’s just as important to take these calls as it is to take scheduling calls. A live phone answering service offers businesses so much more than picking up the phone and taking a message. Many of these services have remote receptionists that are trained to handle your company’s calls efficiently to make sure customers always have a positive experience.
After Hours Call Answering
Of all the reasons to use a live answering service, this has to be the biggest advantage, especially for small businesses that don’t have the ability to answer these calls themselves. Many small business owners instruct their callers to leave a voicemail, but this isn’t the best solution. For starters, how many people leave messages? Unless it’s an emergency, most people will hang up and call another company who can help them right away. Also, many businesses have good intentions about calling customers back who leave a voicemail, but sometimes that’s not always possible. Maybe you couldn’t understand the message well enough to write down the number. Or, perhaps you walked into work the next morning to an immediate crisis and you forgot to check your voicemails. Remote answering services fill in the gaps between normal business hours and after hours, allowing you to be there for your customers whenever they need you.
Choosing an Answering Service
Once you decide to use a live call answering service, you need to decide what you need. Do you need to have your phone lines answered 24 hours a day, or do you only need the phones answered between certain times? Businesses on a budget often choose the busiest hours or hours most crucial to their business and use a service for these hours.
If you’re ready to hire a call service, contact CallNET and never miss a call again.