Many of today’s professional answering services record their calls. This practice is performed for a variety of reasons, most serving the best interests of the answering service and the company it is working for. But, it is important to note that not every Raleigh answering service records every single call. While this might seem an unimportant comparison, it can actually make a big difference in your company.
If you are thinking about hiring an answering service, then you want to choose one that records every call it answers and here are four reasons why.
#1: Recording Calls Improves Quality Assurance
One of the most common reasons why answering services record their calls is because the calls serve as excellent training modules for new employees. By hearing exactly how a good (or bad) call runs, a new trainee will have a better idea of what is expected of them and the quality service they are expected to provide. They will also learn what to avoid and how best to deal with problematic callers.
#2: A Recorded Call Offers a Backup Verification Method
Sometimes, transcribed notes aren’t always as accurate as you’d like. So, in cases where you need to double check a phone number, email address, or any other piece information provided by the caller, having an audio record of the call can help you get the answers you need. Even though you can be confident that your answering service will deliver accurate written messages (because they’re trained to do so), it is still nice to have a backup available should you ever need it.
#3: Recorded Calls Increase Dispute Resolutions
When a caller and a call center operator have a dispute, it can quickly escalate into a “he said, she said” situation that you will have to resolve. And, this type of problem only worsens over time as memories of the event start to fade, making this particularly troublesome and frustrating for all parties involved. But, if you have a recording of the call, you will be able to hear exactly what was said (or not said) and this will give you the information you need to make a quicker and more appropriate resolution.
#4: Recorded Calls Serve as Evidence in Lawsuits
The last thing you want to have happen is for your company to be sued by a customer or client. But, these things happen each and every day so you need reliable ways of protecting your investment. Recording every single phone call is one such means. In a court of law, a recorded call can serve as a tangible record of evidence when there are two versions of a conversation being argued.
CallNET’s Raleigh Answering Service Records Every Call; Try Us Today Risk-Free
At CallNET, we record every one of the calls we answer because we understand the value these conversations carry. Whether you need a validation backup, legal evidence, or you need more information about a customer complaint, our recordings provide the intelligence you need to make the decisions necessary for running your business smoother and easier.
CallNET has more than 24 years of experience handing calls and we serve every industry and market. We only hire seasoned call center professionals and we provide ongoing training to ensure they know your brand and are fit to represent it exactly as directed by you. This dedication to quality and commitment to our clients’ needs enables us to deliver the most professional, dependable, and trusted Raleigh answering services.
To learn more about CallNET’s exclusive “best rate guarantee” or to start a free trial of our award-winning Raleigh answering service, call us today at 1-800-395-2612.