The number one reason to outsource your calls is so that your company can provide better customer service. A lot of businesses have forgotten that they’re supposed to serve the customer, not the other way around. When clients reach an answering tree and have to press buttons or answer several questions, they are doing the work and wasting their time. While the business may be saving money, it is losing customers’ respect.
Rather than have that happen to your business, you can hire a live answering service that allows your customers to get quick responses without having to be sorted into categories and containers. No one should have to “listen carefully because our menu items have changed.” Dealing with a live person is much more pleasant and helps your business stand out as customer-oriented rather than bottom-line-oriented.
Of course, outsourcing your calls to an answering service doesn’t mean you’re paying more than you would for an automated service, especially if you take into account the fact that many of your customers will be able to get answers and schedule appointments without you having to call them back. You’ll improve your bottom line with no missed calls, and you’ll improve your reputation.
An answering service doesn’t necessarily only work at night or during your off-hours. If you run a smaller company and find your work being interrupted by calls during normal work responsibilities, using an answering service can help increase your efficiency. Rather than having to stop a job and answer the phone, you can finish the work and get the messages when you’re done. People that go out on calls benefit this as do the customers they are servicing.
At CallNET, we take care of your business as if it were our own. Our customer service representatives are located at call centers in the United States and offer knowledgeable, polite service. We ensure that each call we receive is handled professionally and we keep digital records of each call, so you can hear how our representatives interact with your customers. All of our answering services are customizable, and we strive to make sure that you and your customers get the best service available. Contact us at 1-800-395-2612 or https://www.callnetcorp.com to find out how we can help you with your business.