E-commerce is a competitive industry. In order to compete, e-commerce companies need to have the right tools. One tool that gives your business an edge is a live chat answering service. This method of communication is preferred by online shoppers and e-commerce businesses. Did you know that customers are three times more likely to make a purchase when using live chat? If you’re looking for a tool that offers a remarkable return on investment and keeps your business relevant, consider the benefits of a chat answering service.
Better Customer Service
Just because you offer a virtual shopping environment doesn’t mean that customer service doesn’t matter. In fact, your online customers might have just as many questions that in-store shoppers have. The difference is that many e-commerce sites don’t have people available to answer questions. Think about how it would feel if you walked into an actual store and didn’t see anyone working. At first, you might feel a bit liberated, but what happens when you have a question? If no one is around to answer that question in a timely manner, would you walk out of the store?
E-commerce sites worry about potential customers navigating away from their stores. While email is a great way to communicate with your customer, it’s not ideal for time-sensitive questions. That’s where a live 24/7 chat answering service is important. When a customer has a question, there’s someone they can ask right on the screen.
Added Convenience for Customers
Some e-commerce companies ask the question: Why can’t my customer just call the telephone number on the site? Isn’t that enough? Unfortunately, it’s not, especially in today’s busy world. Many people are multitasking while they’re shopping online. In fact, many people do their shopping online while at work. Offering a chat option allows your customer to have their questions answered and place an order while in a meeting or finishing up a work project. While some customers still prefer to pick up a phone and speak to someone, many people prefer chatting online.
Upsell and Cross-sell
A chat answering service for business isn’t just a great tool to answer your customers’ questions and make a purchase. It’s also a great way to keep the conversation going and upsell or cross-sell products. Chat services let you monitor your customers’ shopping carts, see what pages they’ve visited, and provide you with valuable information to suggest additional products. It’s always easier to sell to the customers you have than to an audience who’s never heard of your company. If you’re looking for ways to increase your profits without targeting new customers, upselling and cross-selling is a powerful method for increasing revenue. A chat service helps you achieve this goal.
Unlike traditional stores, e-commerce online shops never close. People place orders and have questions 24/7. That is what makes live chat answering for business so important to your sales. You need to be available for your customers around-the-clock. While this is a huge time drain on many companies, with a chat service the impossible becomes the possible.
Are you ready to learn more about how a live answering service can help you boost your e-commerce sales? Contact CallNET to learn more and watch your profits soar!