HVAC is one profession that typically sees busy seasons as well as slower times throughout the year. That can make it difficult to hire a full-time receptionist to ensure needs are covered during the busy time of the year without wasting resources when things slow back down. Fortunately, a live voice answering service can help solve this problem and provide numerous benefits as well. Here's what you need to know.
Never Miss Calls
One of the worst aspects of the busy HVAC season is the potential business you could be missing out on because you're not always able to take every call. That problem is eliminated when you have a live phone answering service that takes every call and relays important messages to you so that you can get back to existing and potential clients as soon as possible.
Set Up Future Appointments
It's important to have steady revenue throughout the year, but that can sometimes be difficult for HVAC companies as they focus on the busy season and don't have as much work once it's over. An answering service can change that by keeping the workflow more consistent. Less urgent matters can be handled by the virtual receptionist and future appointments can be set up that don't require immediate attention. This prevents you from putting off and forgetting about non-urgent matters so that you don't lose those customers once you're able to address their needs.
You can avoid a full-time receptionist and all the overhead that comes with that position like health insurance, paid time off, and more by hiring a virtual receptionist to do the job instead. Your overall operating costs will be lowered while still being able to address your clients' needs. A virtual receptionist handles all the responsibilities of an in-office receptionist for a fraction of the cost.
A good answering service will know how to interact with your clients and provide pertinent information about your accounting services. This provides a good first impression to new clients as their calls are answered right away and questions are addressed professionally. Talk to an answering service company today to see how they can tailor their services to the HVAC field.