Large and small businesses alike can benefit from utilizing a live phone answering service. Not only does it provide your customers with the service and response time they’re looking for, it gives you a backup plan in case of emergency. No matter where you live, there are always natural disasters that can devastate your business if you’re not prepared--whether they be hurricanes, tornadoes, fires, or floods. It’s important to have a plan in place so your business can continue to operate no matter the circumstances.
Be Prepared When Disaster Strikes
A live answering service is quick and easy to set up, and it gives you instant peace of mind that your business can continue running smoothly in case of a natural disaster. You prepare the script the operators use. Some businesses use answering services to take orders, while other services merely provide answers or point customers and clients to whatever information they’re looking for. This service will continue to operate whether or not you’re in the office, so you’ll always be prepared for the worst.
Get a Human Response
Clients who have to leave voicemails don’t get responses nearly as often as they should. When they do, they’re often days late. If there’s one thing that will prompt your customers to look elsewhere for service, it’s the feeling of being ignored. Live answering services provide your customers with immediate answers to their questions. During an emergency, the answering service can also keep callers updated on your progress and let them know when you’ll be back up and running.
Save Time and Resources
It’s important to budget time and resources wisely when you’re a business owner, and that’s especially true during a natural disaster. Once you move back in, your staff will be busy getting the building back in order and might not have time to answer the phones. Others may be dealing with their own emergencies, leaving you constantly short-staffed. Delegating some of the work to an answering service lets your employees focus on more important aspects of their job so you can offer quality service to your customers.