As a medical and healthcare practitioner, you want to give your patients the best care you can. That includes giving them a way to get a message through to you or other medical staff, even when you or they are caring for other patients. The following is how you can use a live answering service to improve your patient’s experience as much as possible.
Your live call answering service has to be trained in all the various rules and protocols of HIPAA. By doing that, you not only ensure legal compliance, you will present to your client a more professional appearance. This training must be given to all staff who man your 24/7 live answering service.
Most medical practices have some sort of scheduling software these days, but many do not have software that performs as billed. Automated texts, for instance, often do not work and avoiding scheduling conflicts can be a herculean task because alerts within the software do not work. Making sure you have a robust scheduling software that includes phone and text reminders, conflict warnings the ability to work across multiple platforms is one way of ensuring your patient’s experience is improved.
Freed Up Staff
Font of the Office staff often are tied up on the phone and cannot give in-office patients the attention they deserve. Or the reverse happens and phone conversations are cut short and patients put on hold to address in-office issues. A live answering service alleviates all of that. Your staff can concentrate on the patients in the office while the answering service handles phone volume.
Paperwork errors can injure patients and in the worst of cases, injure them seriously. Staff that is multitasking tend to make mistakes, no matter who claims to be good at it. If your staff has to answer phone calls while processing live patients and doing paperwork, your error rates will increase. A live answering service is one way to reduce the potential for errors on behalf of staff. At least, messages will not be crossed with live patient needs or fall through the cracks because the staff does not note them properly.
HIPAA compliant live answering service not only can ensure legal compliance, it can improve your patients’ experience. It also can lead to a less harried staff, which means fewer mistakes and errors.