When you run a business, anything you can do to improve your company's operations can be the difference between success and failure. One of the most important aspects of any business is how they interact with the public. Not all companies, however, have the budget to employ a full-time receptionist. That's why a lot of businesses are turning to 24/7 answering services to handle their incoming calls.
No Need for an On-Site Receptionist
Hiring an employee who's dedicated expressly to answering phones is expensive. Not only will a full-time employee have to be paid, but you'll have to contribute to the employee's Social Security and Medicare, not to mention increased expenses for overtime should it be necessary. There's also the matter of providing telephony and computer equipment to run your office's phone system. All of the bother and expenses can be avoided by scrapping the idea of an on-site receptionist altogether, and opting instead for a 24/7 answering service.
Any on-site receptionist will have to go home eventually. Not so with an answering service. When you enlist the help of an outside company, you can have a skilled, trained professional on call 24 hours a day to answer all incoming calls to your office. With the entire telephony infrastructure held offsite, there are no new computer systems required to receive the same level of service you'd get with an on-site receptionist.
Professional Reception Services
With a reliable professional answering service, customer service doesn't suffer. With the same ability to answer and transfer calls, make appointments, and take messages, you'll get all the benefits of having a receptionist without any of the additional costs. No need to pay salary and benefits, and no reason to rent extra space and equipment. Everything needed for a receptionist to do their job is provided and maintained by the answering service company.
Ultimately, the benefits to your bottom line that come from hiring a 24/7 live answering service become obvious when you look at your monthly expenses: you'll discover you save a lot of money.