As a small business owner, the phone in many ways is the most important piece of equipment you own. On a daily basis, you or your employees answer dozens or even hundreds of phone calls from customers, potential customers, vendors, suppliers, and many others. Making sure you have a phone answering service that makes everyone calling like they're your number one priority is paramount. Here are four ways a live phone answering service for small business can help you achieve that.
Better Customer Support
Your customers will contact you by phone either before they buy, as they're buying, or after they make a purchase. Regardless of when you hear from them, it's vital they feel like they're your only customer. A live answering service is able to do just that. By providing professional, prompt, and friendly customer service, you gain a helpful voice in making the case for your business.
Solving Customer Problems
A live phone answering service helps you get a jump on rectifying a customer complaint. Other forms of complaint resolution – email, help desks, automated answering services, etc., are impersonal and leave the caller feeling like they are “just a number.” Talking to a real, live, informed individual on the other end of the line can go a long way towards easing the frustration a customer might be having.
Up to Date Messages
If you've ever had a hard time talking to someone you need to discuss an aspect of your business, you know how frustrating voice mail and phone tag can be. You also know the frustration of missing an important message because you did not check your voicemail. A live answering service for small business gives the person calling you an actual person to talk to, plus they can relay important messages to you in real-time, which lets you respond quicker.
Almost any business that relies on the phone for orders will have a point where they lose an order because a potential customer did not want to place their order on voicemail. Or, the customer decided to go with a competitor because the competitor either provided a live answering service or had a person discuss their order with them. In some cases, a live person answering a simple question can be the difference between making a sale or not.
A live phone answering service gives your customers something they crave: Contact with you. If you do not have one, you should seriously consider getting one today!