You do everything you can to ensure that you offer your clients the service that they want and need. You work hard to ensure that you respond to every comment, concern, and complaint as quickly as possible to show your customers that you care. However, as your business grows, this becomes harder and harder to do with accuracy and care. You are starting to realize that you spend most of your time fielding phone calls, and it is taking your attention away from your business.
If you are ready to get your life back and focus on your business again, you may find that hiring a call center answering service can help you. If you aren’t sure how those answering services work, check out these five ways CallNET can help you.
Always Be Reachable
When you hire a call answering service, you basically give yourself the ability to be available to your clients 24/7, on demand. When you tell the answering service how to speak with your clients, they can deliver all of that information to them when they have questions, concerns, or complaints. This is an excellent way to give your clients the attention that they need, even if you aren’t on the phone. One great thing about hiring an answering service is that you can tell them specifically what calls to forward to your phone, so you can speak to clients directly when they have major problems.
Deliver Better Customer Service
Always being available to your clients gives you the opportunity to boost the customer service rating for your business. Customers want to know that their voices are heard, and that means that they want someone to answer the call when they dial your customer service number. When consumers know that their thoughts matter, they are less likely to give your company negative reviews. This is especially true if you or the answering service is capable of resolving their issues before the phone call ends.
Get More Clients
One great way to get more clients is to hire a call answering and forwarding service. Again, these services basically make your number available to customers 24/7, on demand. You never know when a potential client is going to try to contact your company, and if you have your phone off after hours, you may find that you are losing more potential customers. This is especially true if your potential clients are shopping around at a specific time. If you miss that call, they may find another company within minutes.
Call answering services can also help you collect orders. If you run a smaller business, you may find that you want to spend a lot of time talking to potential customers. This is a great way to boost customer service; however, it leaves you vulnerable to your competitors. Many consumers strongly dislike waiting to learn about products or services, and no one likes to wait to place an order. An answering service can collect those orders for you and help you boost your revenue.
SCREEN YOUR CALLS
You love running your own business, but you have found that you get a lot of calls from salespeople that you are not interested in. A great call service like CallNET gives you the peace of mind that your time won’t be wasted by scam or sales calls that have nothing to do with your business. They will screen your calls for you, so you can focus on your customers and clients without interruption.
There are a lot of great reasons to hire a call answering or forwarding service. If you run your own business, make sure you consider whether or not they can help you collect more orders, clients, and time.