A receptionist fulfills important roles to ensure your company runs smoothly and that customers are satisfied. However, many employers don't realize that many of these services a receptionist provides can be fulfilled virtually, via a receptionist answering service. Here are four ways a live receptionist answering service can ensure you have the benefits of a receptionist without the associated costs.
Even the most productive in-office receptionist requires breaks throughout the day, which means that productivity may suffer. However, completely cutting out the receptionist position can decrease productivity for other employees that leave their regular tasks to pick up receptionist duties. An answering service solves both these problems by cutting out unwanted interruptions for other employees and avoiding busywork for the receptionist when there's downtime.
Save on Employee Costs
Health insurance and other benefits are becoming increasingly more expensive for employers, but they're an important component for attracting qualified employees. However, using a virtual receptionist can cut the cost of benefits for one or more receptionists so that you don't have to pay any more for health insurance than necessary. You can also avoid expenses for paid time off and sick leave, allowing you to only pay for the services you actually use. In addition to paying for benefits, you have the receptionist's actual salary to think about. A virtual receptionist will cost you a small monthly fee in comparison to the annual salary a receptionist typically makes. In addition, you can save money on new employee training as well.
Better Customer Service
It's a well-known fact that better customer service equals higher revenue for your business. A virtual receptionist increases your revenue because it ensures you'll never miss a call, and as a result you're less likely to lose customers. Virtual receptionists are professional and versatile so they'll be able to direct the customer effectively to ensure problems are solved quickly and effectively.
Avoid Additional Expenses
Finally, you can cut costs when hiring a virtual receptionist by avoiding other costs that are often overlooked. These include raises, tax liability, insurance, and other legal expenses that are always a possibility when hiring employees. You can avoid these unexpected overhead costs altogether by contracting a virtual receptionist service like CallNET today.