While your business has a lot of traffic and you’re doing well, you have found that you still can’t compete with the customer care that your competitors offer. As the owner of the business, you offer great customer service, but you know that you need help.
If you aren’t sure how to offer better customer service, check out these three ways you can surpass the competition and gain more customers through excellent customer care.
Always Be Available
While you may not be able to be available to your customers 24 hours a day, seven days a week, you understand how important it is for your customers and clients to have the ability to reach your company whenever they have a problem. That's why it's important to hire a company that offers a live call answering service. For the most part, consumers want to talk to someone about issues or complaints that they have with your products or services. That's why you need to have customer service lines available to them. If you have a customer service team that works only a certain number of hours, a customer can become even more frustrated if they can't get a hold of someone to talk to about their complaint. Hiring a team to talk to your customers about the problems that arise can give you the edge over your competition.
Train Your Staff Properly
One of the best things you can do to ensure quality customer care is train your staff properly. No matter what size your company is, any employee that interacts with clients or customers should know the basics of customer care. As you train your employees, make sure you spend time explaining the importance of customer service. Let them know that, even if they cannot field customer questions, they can offer to help the customer in other ways. For example, if a customer approaches an employee about an issue he or she has with your product or service, make sure that employee knows exactly where he or she can direct the customer. This will ease the customer’s mind, because he or she will know that your employees are working toward making the situation better.
Resolve Issues before More Complaints Come In
If you find that there are a lot of complaints about a specific product or service that you offer, you can fix that problem for every customer, even before they file a complaint. This is a great way to show your customers that you and your company care about their experience with your products or services. When your customers know that you care, they're more likely to return, even if your competition offers lower prices.
The majority of consumers care more about customer service than the price of a product or service. People want to know that they're going to be taken care of if something goes wrong. That means that you need to have stellar customer service. Offering 24/7 customer service will help you get the edge over the competition. Give the experts at CallNET a call to learn more about quality customer service.