A central element of your business is communication. You have to communicate with the personnel in your office, of course, but just as important is the communication with your clients. If they’re calling you and not being able to reach anybody, they may get frustrated and take their business elsewhere.
Make sure you have the tools in place to communicate effectively and efficiently with your clientele. Two possible tools you might consider include live phone answering service and automated phone answering services. Here are some of the differences between the two and some of the pros and cons as well.
Customer service personnel are often looked upon by consumers as the “face” and “voice” of a company. So, how they interact with your customers plays a big role in how your customers view your company.
One of the ways a customer service professional can enhance a company’s public image is by being friendly but professional every time they answer an inbound call. For some calls, this can be easier said than done, but good telephone etiquette is something that needs to be practiced on every single call, especially the hard ones!
There’s nothing easy about trying to run a one-man plumbing business. When you’re not running from client to client, you’re waiting in line at the supply store, answering phone calls, responding to emails, following up with customers, and more. As the owner of a one-man plumbing operation, you’re forced to wear many hats and as a result, you never really have time to focus on building your business.
This is where an answering service can help. Here are the ways a Raleigh NC answering service can take the burden from your shoulders so you can focus on growing your plumbing business.
Interest in Hiring a Virtual Receptionist? Here are Three Things to Avoid.
There’s no arguing against the fact that a Charlotte answering service with a virtual receptionist option can be a powerful asset to any small or large business. But, it pays to understand exactly what you’re getting when you hire such a service because not all virtual receptionist services are the same.
If you’re interested in hiring a virtual receptionist service, here are three mistakes you’re going to want to avoid.
Many of today’s professional answering services record their calls. This practice is performed for a variety of reasons, most serving the best interests of the answering service and the company it is working for. But, it is important to note that not every Raleigh answering service records every single call. While this might seem an unimportant comparison, it can actually make a big difference in your company.
If you are thinking about hiring an answering service, then you want to choose one that records every call it answers and here are four reasons why.
Higher call volumes. Every business experiences them at some point. Whether it’s due to the release of a long-awaited product or a less-exciting issue, such as a problem with a recently released product, every company will eventually experience an incredible upswing in the number of calls they receive.
In truth, there are dozens of reasons why a small business, a medical practice, or any other organization might endure periods of extra-high call volumes. Whether or not the company is able to handle the increase, however, will be all-telling in its customer satisfaction levels.
Here are five ways you can ensure your business is prepared and capable of handling spikes in call volume.
As you know, business nowadays is fiercely competitive. Having attracted the attention of a potential client, it is vital to maintain the momentum in order to close the sale. Missed opportunities - be they from forgotten messages to unanswered calls - impact your bottom line. Never miss another call.
The service you offer to your clients determines the success of your business. While a good virtual answering service helps to keep your clients happy, an outstanding one will surprise and delight them.
Today’s medical community works at the speed of light, often making quick decisions that can ultimately have an impact on those they’re trying to care for. As a result, communication needs to be lightning fast in the medical field and this is one reason why so many health care providers rely on text messaging to deliver short, but important pieces of information to one another and their patients.
This is especially the case among providers of in-home health care services, such as those agencies that provide live-in nurses and home health aides. But, is a North Carolina answering service that delivers medically-related text messages within HIPPA’s compliance guidelines or are these organizations putting their patient data at risk?
Did you know that a live answering services can push your business from being an average operation to a major success? Thanks to a 24/7/365 answering service, your time will be freed up so that you can focus on the running of your business, knowing that your calls are being answered on time and professionally by trained answering service professionals. If you want to grow your business and retain a professional image at all times, then an answering service should be your next big business move.
Does a Virtual Receptionist Make Good Financial Sense?
As a business grows, it can sometimes find answering the rising number of phone calls to be somewhat of a challenge. This often results in the business’s owner having to decide how to best meet the increased demand. For some, the answer is easy – they simply hire more staff. But, for others, a more comprehensive solution is needed.
This is where a virtual receptionist can come in. A virtual receptionist can perform all of the duties of an in-house receptionist but unlike a permanent hire, this professional works remotely. But, contrary to belief, a virtual receptionist isn’t a solitary person. It’s actually a service that’s provided by a Raleigh answering service, which employs hundreds of call center agents, any one of whom can answer your calls at any time of day.
But, despite this benefit, does a virtual receptionist really make good financial sense for a modern business? The following will give you better insight into what a virtual receptionist can actually do for your business.