Improve Your Customer Service With Online Chat From Your Orlando FL Answering Service
Let’s face it, these are fast-changing times we’re living in. And, your customers’ habits and preferences are also changing. If you want to continue to provide a high level of customer service, then you need to identify key trends and offer your customers the communication options they are most likely to use.
For today’s businesses, this means offering 24/7 online chat support. In recent years, online chat has become one of the most popular ways for customers to interact with companies with online presences. And, offering your customers this simple and affordable option can do wonders for your customer service satisfaction level and your reputation. Here are six reasons why you need to offer this option on your corporate website.
#1 – Round-the-Clock Convenience for Your Customer
Your website gets visited by web surfers at all times of the day and night and from all points on the globe. If someone who lives outside of your time zone wants to contact your company, you need to be able to provide them with an easily accessible option regardless of the difference in time zone and area code. Since these customers are already online, offering them the ability to chat with a live representative helps keep them from looking elsewhere for answers.
#2 – Live Online Chat is Affordable
Live online web chat provides an affordable way for your business to serve the customer service needs of its customers. Although this service is up and running 24/7/365, the actual cost is substantially lower than most business owners expect. But, besides being affordable, online chat actually helps your customers buy with more confidence, and this increases your sales potential. This happens because your agents are right there when your customers need questions answered or assistance in choosing the proper product or service. So, not only is online chat affordable, it can actually help increase your overall sales performance.
#3 – Give Your Customers Something Your Competitors Don’t
If your competitors don’t currently offer online chat options, then by doing so, you’ll be gaining a valuable edge over them. Customers want convenience and easy ways to contact the companies they want to do business with. If you offer online chat, you’ll put your website first in the minds of customers because they know they can turn to you and you’ll be there 24/7.
#4 – Online Chat Improves Customer Relationships
Strong customer relationships are the building blocks for successful businesses. And, when you can provide your customers with the answers they’re looking for in a quick, seamless, and intuitive manner, you’ll be creating deeper relationships founded on trust and reliability. Simply put, being there for your customers 24/7 makes them feel as if your company values their patronage and this will make them feel more connected and loyal to your company.
#5 – Live Chat Reduces Customer Frustration
When a customer has a question, the last thing they want is to get a voicemail message when calling a customer service line. This results in frustrated and angry customers who eventually take their business elsewhere. Live chat eliminates this risk because live agents are always there to offer any assistance your customers may need. This reduces customer loss to your competitors and helps improve overall satisfaction.
CallNET’s Orlando FL Answering Service Has the Services Your Business Needs to Succeed
CallNET offers premium Orlando FL answering services at some of the industry’s lowest prices. If you’re looking for an all-in-one communications solution, then we can help. Or, if you just want to add a live online chat option for your corporate website, then we can help there too. We have a full suite of professional call center options available and we can customize a plan just for you.
To learn more about CallNET’s exclusive “best rate guarantee” or to start your own free trial, call us today at 1-800-395-2612.
For today’s businesses, this means offering 24/7 online chat support. In recent years, online chat has become one of the most popular ways for customers to interact with companies with online presences. And, offering your customers this simple and affordable option can do wonders for your customer service satisfaction level and your reputation. Here are six reasons why you need to offer this option on your corporate website.
#1 – Round-the-Clock Convenience for Your Customer
Your website gets visited by web surfers at all times of the day and night and from all points on the globe. If someone who lives outside of your time zone wants to contact your company, you need to be able to provide them with an easily accessible option regardless of the difference in time zone and area code. Since these customers are already online, offering them the ability to chat with a live representative helps keep them from looking elsewhere for answers.
#2 – Live Online Chat is Affordable
Live online web chat provides an affordable way for your business to serve the customer service needs of its customers. Although this service is up and running 24/7/365, the actual cost is substantially lower than most business owners expect. But, besides being affordable, online chat actually helps your customers buy with more confidence, and this increases your sales potential. This happens because your agents are right there when your customers need questions answered or assistance in choosing the proper product or service. So, not only is online chat affordable, it can actually help increase your overall sales performance.
#3 – Give Your Customers Something Your Competitors Don’t
If your competitors don’t currently offer online chat options, then by doing so, you’ll be gaining a valuable edge over them. Customers want convenience and easy ways to contact the companies they want to do business with. If you offer online chat, you’ll put your website first in the minds of customers because they know they can turn to you and you’ll be there 24/7.
#4 – Online Chat Improves Customer Relationships
Strong customer relationships are the building blocks for successful businesses. And, when you can provide your customers with the answers they’re looking for in a quick, seamless, and intuitive manner, you’ll be creating deeper relationships founded on trust and reliability. Simply put, being there for your customers 24/7 makes them feel as if your company values their patronage and this will make them feel more connected and loyal to your company.
#5 – Live Chat Reduces Customer Frustration
When a customer has a question, the last thing they want is to get a voicemail message when calling a customer service line. This results in frustrated and angry customers who eventually take their business elsewhere. Live chat eliminates this risk because live agents are always there to offer any assistance your customers may need. This reduces customer loss to your competitors and helps improve overall satisfaction.
CallNET’s Orlando FL Answering Service Has the Services Your Business Needs to Succeed
CallNET offers premium Orlando FL answering services at some of the industry’s lowest prices. If you’re looking for an all-in-one communications solution, then we can help. Or, if you just want to add a live online chat option for your corporate website, then we can help there too. We have a full suite of professional call center options available and we can customize a plan just for you.
To learn more about CallNET’s exclusive “best rate guarantee” or to start your own free trial, call us today at 1-800-395-2612.
