We Become an Extension to your Business
How an Answering Service Can Work as an Extension of Your Company
Has your business grown to the point that your phones are ringing off the hook and your employees are having a hard time providing an adequate level of customer service? This is an all-too-frequent scenario experienced by companies that “hit it big” seemingly overnight. One way you can solve this problem is to use a North Carolina answering service, like CallNET.
If you have been thinking about partnering with a virtual answering service but you have been hesitant because you’re afraid the service can’t represent your company accurately, you’re going to be surprised. Even though your answering service is located off-site, it works as a complete extension of your business. Here are some of the ways this happens.
CallNET’s Agents Speak English
Many business owners believe that most virtual answering services are located off-shore, resulting in their phones being answered by operators with poor English language skills. But, this is untrue. When you partner with CallNET, every one of your calls are answered by English-speaking operators because all of our offices and employees are based right here in the U.S. and this makes it easier for your customers to think that they’re speaking to people within your business.
CallNET’s Operators are Highly Trained in Your Industry
Every industry has certain terms and other factors that can make it easy to determine whether or not someone is speaking to an operator who works in a certain industry. This can be another reason why you have avoided using an answering service. But, at CallNET, every agent who answers your incoming calls has undergone extensive training within your unique field so they know the industry’s terms and how your business operates.
Another thing you have to take into consideration is the cost associated with training your employees to handle your customer service calls. This can be a costly endeavor when you consider the time, materials, and equipment needed just to prepare your employees for this task. When you partner with CallNET, you don’t have to worry about all of that overhead. You simply pay for the service. All of the ongoing training and support is handled by us.
CallNET Answers Your Calls Using Your Personalized Message
If you want your calls to be answered using a personalized message unique to your business, CallNET’s operators will follow whatever script you wish to use. In this way, when we answer your calls, your customers will never know they’re not speaking to someone within your business.
CallNET Can Forward Calls to Anyone in Your Business
Sometimes, calls come in that need to be redirected to someone within your business. If such a call comes in when CallNET is answering your phones, then the answering agent can forward the call to the appropriate person. Your caller will never know that they’re going through an answering service. Their call will redirected seamlessly to the person they’re trying to reach.
CallNET’s North Carolina Answering Services Provides Effortless Integration
CallNET offers a host of North Carolina answering services that are designed to make your business more efficient and easier to manage. From after-hours call answering to order taking services, we offer everything a modern business needs to compete and grow.
For more than 24 years, CallNET has been helping North Carolina businesses meet the needs of their customers more effectively. We hire only the most experienced call center agents, use only the latest in answering service technology, and deliver the most professional and courteous services in North Carolina. We go the extra mile to ensure every one of our clients is fully satisfied with every aspect of our performance.
To learn more about CallNET’s exclusive “best rate guarantee” or to start your very own free trial of our North Carolina answering services, call us today at 1-800-395-2612.
Has your business grown to the point that your phones are ringing off the hook and your employees are having a hard time providing an adequate level of customer service? This is an all-too-frequent scenario experienced by companies that “hit it big” seemingly overnight. One way you can solve this problem is to use a North Carolina answering service, like CallNET.
If you have been thinking about partnering with a virtual answering service but you have been hesitant because you’re afraid the service can’t represent your company accurately, you’re going to be surprised. Even though your answering service is located off-site, it works as a complete extension of your business. Here are some of the ways this happens.
CallNET’s Agents Speak English
Many business owners believe that most virtual answering services are located off-shore, resulting in their phones being answered by operators with poor English language skills. But, this is untrue. When you partner with CallNET, every one of your calls are answered by English-speaking operators because all of our offices and employees are based right here in the U.S. and this makes it easier for your customers to think that they’re speaking to people within your business.
CallNET’s Operators are Highly Trained in Your Industry
Every industry has certain terms and other factors that can make it easy to determine whether or not someone is speaking to an operator who works in a certain industry. This can be another reason why you have avoided using an answering service. But, at CallNET, every agent who answers your incoming calls has undergone extensive training within your unique field so they know the industry’s terms and how your business operates.
Another thing you have to take into consideration is the cost associated with training your employees to handle your customer service calls. This can be a costly endeavor when you consider the time, materials, and equipment needed just to prepare your employees for this task. When you partner with CallNET, you don’t have to worry about all of that overhead. You simply pay for the service. All of the ongoing training and support is handled by us.
CallNET Answers Your Calls Using Your Personalized Message
If you want your calls to be answered using a personalized message unique to your business, CallNET’s operators will follow whatever script you wish to use. In this way, when we answer your calls, your customers will never know they’re not speaking to someone within your business.
CallNET Can Forward Calls to Anyone in Your Business
Sometimes, calls come in that need to be redirected to someone within your business. If such a call comes in when CallNET is answering your phones, then the answering agent can forward the call to the appropriate person. Your caller will never know that they’re going through an answering service. Their call will redirected seamlessly to the person they’re trying to reach.
CallNET’s North Carolina Answering Services Provides Effortless Integration
CallNET offers a host of North Carolina answering services that are designed to make your business more efficient and easier to manage. From after-hours call answering to order taking services, we offer everything a modern business needs to compete and grow.
For more than 24 years, CallNET has been helping North Carolina businesses meet the needs of their customers more effectively. We hire only the most experienced call center agents, use only the latest in answering service technology, and deliver the most professional and courteous services in North Carolina. We go the extra mile to ensure every one of our clients is fully satisfied with every aspect of our performance.
To learn more about CallNET’s exclusive “best rate guarantee” or to start your very own free trial of our North Carolina answering services, call us today at 1-800-395-2612.
