How Does the Provider Bill for Its Services?
The first consideration, and one of the most confusing, is finding out how the answering service provider bills for their services. The two most common billing standards are by the minute or by the call. This is important to learn because there is actually a big difference between the two.
When a provider bills by the minute, every inbound call is billed according to how long the call lasts, with the number rounded up to the minute. So, if a call comes in and lasts for 15 seconds, it gets billed as a minute.
By comparison, a by-the-call billing approach bills your company for a “full call” regardless of the length of the call. This includes wrong numbers, hang-ups, and quick questions in which the call lasts only a few seconds. Before making your choice, you need to consider how many calls your business receives and how long they typically last.
28 Day Billing
Most answering service providers charge a monthly fee for service. But, some practice what is known as 28 day billing. When a company uses 28 day billing, you will be invoiced thirteen times throughout the year instead of twelve. This is something you should definitely watch out for because you’ll essentially be paying for an extra month of service.
Common Hidden Charges
Whenever you’re comparing answering services, always ask for clarification when it comes to their billing. Dig deeper into the often hidden numbers, like their taxes, fees, and any “revenue enhancers” they may offer. Some of the common ways answering service providers tack hidden charges onto their clients’ bills include:
- Charging for the time that a caller is on hold
- Charging an extra fee for answering your calls over a holiday
- Semi-annual line charges
It is important for you to feel completely comfortable with the service provider you’re putting your trust in to represent your company. If you feel any hesitation or the service provider won’t provide straight answers to your questions, then you should definitely keep searching.
Try CallNET’s Raleigh NC Answering Services for FREE Right Now!
As good as it is to compare answering service providers, it’s another thing entirely to see how they perform. At CallNET, we are so confident you’ll love the quality of our services that we’ll let you try us out for a limited time absolutely free.
CallNET is a leading provider of Raleigh NC answering services. We use the latest in call center technology and we only employ the most qualified operators in the field. And, to ensure your company is always receiving the best possible service, our agents continually receive ongoing training. This empowers our operators to deliver the most dependable, trusted, and professional answering services. CallNET’s easy billing and affordable answering service plans take the work out of finding the right answering service provider for your business. With CallNET, you only pay for the services you need.
To learn more about CallNET’s exclusive “best rate guarantee” or to start your own free trial, call us today at 1-800-395-2612.