As a business grows, it can sometimes find answering the rising number of phone calls to be somewhat of a challenge. This often results in the business’s owner having to decide how to best meet the increased demand. For some, the answer is easy – they simply hire more staff. But, for others, a more comprehensive solution is needed.
This is where a virtual receptionist can come in. A virtual receptionist can perform all of the duties of an in-house receptionist but unlike a permanent hire, this professional works remotely. But, contrary to belief, a virtual receptionist isn’t a solitary person. It’s actually a service that’s provided by a Raleigh answering service, which employs hundreds of call center agents, any one of whom can answer your calls at any time of day.
A Virtual Receptionist Will Screen Your Calls
Today’s businesses operate according to very busy schedules and many receive a large number of calls over the course of the day. As such, it is not uncommon for a large portion of these calls to go unanswered or to voicemail and this can frustrate important callers and customers. Using a virtual receptionist not only ensures every one of your calls are answered by a live agent, but they can even screen your inbound calls for you. This way, when an important call comes in that needs to be handled by someone specific in your organization, the call is routed to that precise person.
A Virtual Receptionist Can Schedule Appointments
If you own a service-related business, then appointments are the heart and soul of your success. A virtual receptionist has the ability to manage your calendar so you don’t have to. Your receptionist service will be able to make appointments, process cancelations, and fill in the gaps so your days are filled with income-producing opportunities. With a virtual receptionist service, every time a client calls in to schedule an appointment, their call will always be answered by a live agent within three rings.
Comparing Cost vs Results
How much is it worth for your business’s calls to be covered 24-hours a day, seven days a week? This is essentially the question you have to ask yourself. If your company receives a large number of calls during the day or it has peak call times or it can use after-hours call monitoring, then a virtual receptionist will most likely prove to be a valuable and affordable asset.
Remember, when you hire a permanent employee to handle your phone calls, your company’s accessibility is restricted by the employee’s time at their desk. And, you’re forced to pay for more than just their phone answering abilities. Take into consideration the cost of hiring, the cost of training, the cost of benefits, and of course, their weekly wage. At the end of the day, the cost of a permanent employee can significantly eclipse the cost of using a virtual answering service.
Need a Virtual Receptionist? Try CallNET’s Raleigh Answering Service Today
CallNET’s virtual receptionist service is a popular part of our Raleigh answering service. With us handling your inbound calls, you’ll be able to focus more on building your business because your phones won’t be ringing off the hook. Let us handle your appointment scheduling and your customer service. You’ll find our service will have your company running smoother and more efficiently than ever.
At CallNET, we only use the latest in answering service technology. And, we provide ongoing training for all of our operators in your specific industry. This dedication to call quality enables us to deliver the most dependable, trusted, and professional answering services in the market. And, with our affordable answering service plans, you’ll find our virtual receptionist services to be an extremely financially viable solution that can effectively help reduce your overhead and improve results.
To learn more about CallNET’s exclusive “best rate guarantee” or to start a free trial of our Raleigh answering services, call us today at 1-800-395-2612.