But, you can improve the odds of your business surviving a disaster. Simply using an Orlando FL answering service will provide you with several key operational benefits that can help keep your sales flowing and your customers satisfied. Here are five ways an answering service can benefit your business during a disaster.
Most natural disasters are isolated occurrences that hit specific areas. Because you outsource your call answering services, the live agents who are answering your calls aren’t located in your affected area. This means that even though your local phone lines or electricity might be down, all of your inbound calls are still being answered as they come in by live, English-speaking agents. Your company’s customer service is able to continue on without missing a beat.
#2 – Urgent Calls Won’t Go Unanswered
Some calls are more important than others. Some are even considered “urgent.” During a disaster situation, it’s more important than ever to ensure your urgent calls get answered. The only way to ensure this happens in the event of a natural disaster is to have a 24/7/365 phone answering service at your disposal.
#3 – During a Disaster, Call Volume Increases. An Answering Service Ensures That Each Call is Answered
It’s not uncommon for a company’s call volume to go through the roof when it’s located in a disaster zone. Customers, clients, and partners tend to call in to make sure their accounts are protected, to check on the status of their orders, and to find out whether the business is open or closed. Only a professional answering service has the manpower available to ensure that every one of your inbound calls are answered promptly during a time of exceptionally high call volume.
#4 – An Answering Service Allows You to Concentrate on Getting Your Business Back Up and Running
After experiencing a disaster, you will have a lot of work to do just to get your business back up and running. But, if you’re fielding phone calls all day, you and your staff aren’t going to get much done. Using an answering service during an emergency situation provides you and your staff the time necessary to focus on more important tasks and projects, many of which can prove to be the difference between reopening or staying closed for good.
#5 – An Answering Service is the Backbone of a Smart Emergency Plan
Even if your business doesn’t receive a lot of phone calls during the day, having an answering service to fall back on during an emergency situation just makes smart business sense. As a result, it’s one of the most important things you should consider when creating an Emergency Plan for your company. With an answering service, your employees, customers, and clients will be able to get the important information they need to know about the state of your business.
Before a disaster strikes, set up your answering services and give each employ the phone number to call in case of a crisis. This will ensure everyone remains safe and informed until normal operations can be restored.
Don’t Risk Your Business to a Natural Disaster. Try CallNET’s Orlando FL Answering Service for FREE Today!
Whether you’re looking for a full-time Orlando FL answering service or you want the back-up security of a professional answering service in the event of a disaster, CallNET can help. Contact CallNET today to learn more about our full suite of professional answering service options. We can even customize a plan just for you. Call now and start your very own risk-free trial today and see for yourself how CallNET makes communication easier and more affordable.
To learn more about our exclusive “best rate guarantee” or to start your own FREE trial, call us today at 1-800-395-2612.