For service-based businesses, customer acquisition and retention are among the keys to success. And, despite the popularity of the Internet, the telephone is still a company’s first line of communication between it and its customers. Using a Fayetteville answering service can help you provide the level of customer service your business needs to compete.
Most service-based businesses might keep traditional “office hours,” but in today’s Internet age, every company with an online presence needs to take into account that they may have customers in other area codes or time zones, or even other countries. Providing your customers with a way to interact with your company at any time of day or night will see that all of their needs and concerns are addressed in a professional and personal manner.
Consider this – when your phone goes unanswered, that customer will be more likely to go with one of your competitors. Outsourcing your after-hour call answering to a professional answering service will ensure that every call is answered, in most cases within three rings, by a live English-speaking operator.
What to Look For in a Fayetteville Answering Service
Partnering with a quality answering service provider is more involved than simply picking one out of the phone book. In order to ensure you’re choosing the right company to handle your calls, you need to do a little research. You’ll want to ensure the service you choose has all of the services you need, such as order taking and processing capabilities, lead generation, appointment settings, survey management, and more. You’ll also want to consider the following factors:
- Industry Experience – Is the answering service experienced within your industry?
- References – What other companies are using the answering service? Are they happy with the services they’re receiving?
- Company Culture – Are the answering service’s employees happy working there? Does the company provide a positive culture for its employees?
- Training – Do the operators undergo ongoing training? Is the service and its operators HIPAA-certified for working in the medical field?
- Personality – Does the service’s phone operators understand your company’s image and are they able to relate it to callers effectively?
Not Sure if Outsourced Call Answering is For You? Try CallNET’s Fayetteville Answering Service Risk-Free
If you’re unsure of the ways outsourced call answering can help your business, why not try it risk-free to find out? CallNET is a leading provider of Fayetteville answering services and for a limited time, you can try our comprehensive suite of services free-of-charge.
At CallNET, we use the latest in call center technology and we only employ the most qualified operators in the field. We provide ongoing training for all of our operators so they’re always on top of what’s important within your specific industry. This enables us to deliver the most dependable, trusted, and professional Fayetteville answering services. Our easy billing and affordable answering service plans help reduce your operational overhead while improving your customer relations with 24/7/365 call support.
To learn more about CallNET’s exclusive “best rate guarantee” or to start your own free trial, call us today at 1-800-395-2612.