Technology has had a huge impact on business and industry, but not every technological advancement is welcomed by consumers. For instance, a few decades ago, when a customer would call a company’s customer service line, they would get an actual live person on the other end, and an English-speaking one at that. But, then a thing called voicemail was introduced and all of a sudden, companies dropped their live customer service agents for cold, frustrating, and impersonal automated messages.
Thinking about ditching your voicemail for an answering service in Charlotte? Here are five reasons why you should.
#1 – Answering Services Offer a Human Connection
Since the introduction of the Internet, human connections have suffered. With the ease of availability provided by the Internet, fewer people get out and interact with others. However, when it comes to calling a customer service line, customers crave a human connection. They don’t want to hit a “dead end” when sent to voicemail. They want someone to hear them out and hopefully, resolve their problem. Instant gratification and satisfaction is only possible when there’s a living, breathing agent on the other end of the line.
#2 – Answering Services Help You Gauge What Works and What Doesn’t
Customers who are calling in to your business are doing so for a reason and in most cases, it’s a problem that needs to be addressed. By utilizing a professional answering service, you will be able to gauge which products or services are performing the best and which ones are causing the most problems among your customers. This will thereby help you streamline your services and help you cater to the needs of your customers more effectively.
#3 – Answering Services Help Minimize Customer Loss
When customers are sent to voicemail, they are immediately frustrated and in some cases, this will be enough to make them shop elsewhere. But, when a customer’s call is answered by a live agent, they are immediately put at ease knowing that their issue will be heard and with all hope, fixed. It makes them feel valued and when a positive resolution is provided; it has the power to turn a disgruntled customer into a loyal one.
#4 – Voicemails Just Aren’t Enough for a Growing Business
In today’s global economy, a business can receive inbound calls all day and all night. If you’re trying to manage all of those calls by having them sent to voicemails, then you’re doing your company and your customers a disservice. Why? Because a good percentage of those calls will never be returned or addressed. By using an answering service, every single call that comes in is answered by a live, English-speaking agent in three rings or less. You’ll never miss another crucial call or sales opportunity again.
#5 – An Answering Service Boosts Your Brand Image; Voicemail Does Not
When was the last time a voicemail helped a customer? When was the last time a voicemail helped improve a company’s brand image? The answer to these questions is the same – never! Let’s be frank, customers want to feel appreciated, and when a company is able to accomplish that feat, the company’s image soars. This is why in a 2010 study conducted by Harris Interactive, it was discovered that 85 percent of those asked said they would “be willing to pay 25 percent more to ensure that they received quality customer support.”
Not Sure if an Answering Service in Charlotte is Right For You? Try CallNET Risk FREE Today!
Unlike voicemail and automated message systems, CallNET’s answering service in Charlotte gives your company instant credibility. Our experienced call center agents are on call, waiting to assist your customers 24 hours a day, seven days a week, and 365 days a year. Even when your company’s not open, we’re still answering calls, making sales, and improving your brand image. Contact CallNET today to learn more about our full suite of professional answering service options and to try us out for a full 14 days totally FREE. We can even customize a plan just for you.
To learn more about CallNET’s exclusive “best rate guarantee” or to start your own free trial, call us today at 1-800-395-2612.