These days it is easy to open up a web browser and search for a particular product or service and in doing so, be provided with dozens of purchasing options. You’ll not only find a good selection of local providers, but also a nearly endless number of online companies as well. Thanks to the Internet, today’s market competition isn’t limited to the company down the street.
As a result, it is more important than ever to be able to stand apart from the crowd. A business can do this by following two simple rules – provide a higher standard of quality in its products and/or services and provide an exceptional level of customer service and support. With so many companies offering similar products and services, the difference often comes down to the quality of customer service that’s provided and a reputable Charlotte answering service can help you do just that.
When a company provides poor customer service, it is not operating efficiently and therefore, it’s losing money it could otherwise be saving. Consider this example: A customer calls in with a problem but has to wait on hold for a half hour before they get to speak with someone. When the company’s customer service agent finally gets on the line, the caller provides him with the required information. The agent then provides the caller with poor service and no resolution. The caller hangs up only to call back in hopes of reaching another agent, one who might be able to help them. Again, the caller is forced to wait on hold.
This scenario is one that is all-too-often experienced by today’s consumers. The poor customer service not only results in a frustrated customer, but it winds up costing the company more money because now the caller has to call back when the problem should have been resolved the first time. The company’s wait time is also extended by repeat callers, thus creating even more frustrated customers. And, when customers get frustrated enough, they will seek other options.
Better Customer Service Leads to Greater Sales
Customers want companies to value their business. They want to feel appreciated and important. And, when customers are happy with the service they receive, they turn into loyal, repeat buyers. In fact, the quality of a company’s customer service is so important to consumers that in a 2014 study conducted by American Express, it was found that 74% of those asked spent more money with a company because that company provided them with excellent customer service. And, when the participants were asked what they look for most when choosing a company, “excellent customer service” was second on the list.
Want to Provide a Higher Level of Customer Service? Try CallNET’s Charlotte Answering Service Today
Good customer service is only attainable when your call operators are highly trained, empathetic to your customers’ needs, and capable of handling the tough calls. With CallNET’s Charlotte answering services, you’ll be able to take advantage of our experienced call center operators, each one capable of providing the high level of customer service your business needs to build its reputation as an industry leader.
At CallNET, we understand what makes the difference in how your company is viewed by your customers. That’s why we only employ the most qualified operators in the field. That’s why we only use the latest in answering service technology. And, that’s why we provide ongoing training for all of our operators in your specific industry. This dedication to quality enables us to deliver the most dependable, trusted, and professional answering services. Our easy billing and affordable answering service plans help reduce your operational overhead while improving your customer relations with 24/7/365 call support.
To learn more about CallNET’s exclusive “best rate guarantee” or to start a free trial of our Charlotte answering services, call us today at 1-800-395-2612.