There’s no arguing against the fact that a Charlotte answering service with a virtual receptionist option can be a powerful asset to any small or large business. But, it pays to understand exactly what you’re getting when you hire such a service because not all virtual receptionist services are the same.
If you’re interested in hiring a virtual receptionist service, here are three mistakes you’re going to want to avoid.
Some virtual receptionist providers only offer partial coverage, such as no third shift, weekend, or holiday phone coverage. Some only cover your calls during your normal business hours. In such cases, the service may switch over to an automated answering system after-hours. This should not be acceptable for today’s businesses.
If you want to grow your business and provide the best customer service you can, then it is important to provide your customers with round-the-clock call answering coverage. Not by an automated system, but by actual live agents.
#2: Automated Call Answering
Automated call answering is one of the first complaints you’ll hear when customers talk about customer service nightmares. Today’s consumer wants to speak to an actual customer service agent so they know their issue is heard and they can work toward a resolution.
Before you sign a contract with a virtual receptionist provider, make sure they don’t use automated call answering. This is surprise you don’t want to discover down the line.
#3: Outsourcing to Other Call Centers
Depending on the size of the virtual receptionist provider, there’s a possibility that your calls might be outsourced to other call centers during times of high call volumes. This is never something you want to have happen because your business needs to present a unified image to your customers. When a caller phones your business and the call is answered by someone who has no understanding of your business, that customer is going to have a bad experience.
Make sure the virtual receptionist provider you choose has the manpower necessary to ensure all of your calls are handled in-house. This helps ensure that your business is presented to your callers exactly as you instruct the service provider to do.
Try CallNET’s Charlotte Answering Service for Free Today!
If you want a virtual receptionist that works for your business 24 hours a day, including weekends and holidays, then CallNET’s Charlotte answering service has the solutions you’re looking for. CallNET is an award-winning provider of professional answering services and we offer state-of-the-art call center solutions for today’s ecommerce and brick-and-mortar businesses. For more than 24 years, we have been helping our clients grow their businesses by improving the results of their customer service.
At CallNET, we offer comprehensive, fully customizable, and affordable virtual receptionist solutions for any business’s needs. To learn more about our exclusive “best rate guarantee” or to start your own free trial of our award-winning Charlotte answering service, call us today at 1-800-395-2612.