This, of course, isn’t as easy it sounds. A large corporation has the luxury of having hundreds of people on staff, each handling essential duties, like answering the phone, scheduling appointments, and solving customer issues. How can a small business compete with that type of customer service?
Using a professional answering service in Raleigh NC is just one of the ways a small business can compete.
In a small business, time is of the essence. The problem is, because a small company has so few employees, many workers are forced to wear multiple hats and this can often cause productivity to lag. For instance, when an employee is answering the phone all day, that employee will be tied up and unable to work on other, more productive, tasks.
But, when a small business has a dedicated answering service handling its inbound customer calls, that employee is freed up to work on more productive tasks; customers receive the attention and care they deserve, and both parties are better off as a result.
Answering Services are Actually Cost-Effective for Small Businesses
One of the myths about answering services is that they are expensive and only practical for large companies with huge amounts of phone traffic. This misconception often causes small business owners to avoid even considering using answering services. However, the truth is that answering services are much more affordable for small businesses than one might think.
When you consider the cost of hiring and training an employee to handle the phone answering tasks, including the cost of their benefit packages and their weekly wage; the low monthly fee for an answering service can be considerably less expensive over the long run.
Add to this the fact that an answering service provides 24/7/365 call coverage and it’s not hard to see how outsourcing one’s customer service call center makes for a smarter, easier, and more effective way of satisfying the needs of their customers.
Answering Services Can Handle Call Overflow and Other Duties
Even if a small business has a dedicated receptionist on-site, it can still benefit by using an answering service. For instance, any time the receptionist takes a break, goes to lunch, takes a vacation, calls in sick, or is simply tied up with another caller, an answering service can provide the coverage and call overflow answering the business needs to stay competitive.
Even more importantly, an answering service can serve a small business’s lifeline in the event of a disaster. Should such an event occur, all calls will be diverted to the answering service, providing the company with a virtual office environment that will help strengthen its stance among its customers.
CallNET’s Answering Service in Raleigh, NC Helps Make a Small Business Look Big
If there’s one thing that can help any small business appear larger than it really is, it’s having the ability to answer customer calls 24 hours a day, seven days a week, 365 days a year. The problem is – most small businesses simply can’t provide or afford that type call coverage in-house. CallNET has the solutions small businesses need to compete with the big corporations.
From after-hours customer service to anytime order processing and more, CallNET has a full suite of services that can be customized to any business’s needs. This ensures you’re only paying for the services you actually use and nothing more. Best of all, you can try CallNET’s answering service in Raleigh NC completely free for a limited time. Sign up today and see for yourself how our state-of-the-art answering services can help your small business grow.
To learn more about our exclusive “best rate guarantee” or to start your own FREE trial, call us today at 1-800-395-2612.