5 Reasons your Practice Should Choose CallNET Corp
1. HIPAA Compliant
Quality organizations that provide healthcare facilities with phone answering services are HIPAA compliant. Here at CallNET Corp, we make sure each member of our staff is properly trained to handle healthcare calls and ensure complete HIPAA compliance.
2. Reduce Staffing Costs
While having staff members internally to handle incoming calls may seem ideal, each staff member does require a very significant investment for the practice. When hiring and keeping Internal staff think about the training, sick time, PTO, insurance, IT support, and other precious resources required. Also, they aren't available 24/7.
3. Reduce Emergency's
Whether you are busy saving lives or just unavailable to be there when an emergency arrises for one of your patients, CallNET Corp can provide your patients the comfort of a warm caring voice. Whether it requires a message to be taken, an appointment scheduled or someone being dispatched; our call center agents are trained and ready to help your patients.
4. Save Time
Medical offices can get extremely busy at times. There are patients calling to schedule appointments and to check on the status of their prescriptions, all while people in the office are asking questions or trying to check in. Here, a virtual receptionist can screen calls and filter out wrong numbers and lower priority calls, while providing your staff the flexibility to provide outstanding patient support.
Our virtual receptionists are available to answer phone calls whenever your office needs them. If your office already has staff to answer phone calls, a medical answering service can handle the overflow calls when your receptionists receive an increase in call volume. Additionally, an answering service can answer calls after hours, on weekends and during holidays, extending the reach of a personalized quality patient experience.