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When your customers are ready to contact you, will you be there to answer their calls? CallNet's call center solutions allow your company to have a friendly and knowledgeable customer service department that is always open, 24 hours a day, 365 days a year. Also, by outsourcing to a call center you will lower your costs and simultaneously heighten customer satisfaction. CallNet Corp. offers affordable call center services for companies of all sizes - from corporate to small business solutions. CallCenter packages start at just $49.50 per month. |
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Inbound Order Entry / Catalog Order Taking Our Customer Service Representatives (CSR) can take orders and answer your customer's questions just as if they were representatives of your company. When a call comes into our call center, it is directed to the first available CSR and promptly answered using your company name. Using your company's account information, which is immediately available, our CSRs can quickly process any order or request. Orders can then be faxed or emailed directly to you, your fulfillment center, or both. Inbound order entry / catalog order taking services are available as a 24 hour / 365 days a year service or as an after hour / overflow support service.
To take the headache out of scheduling, CallNet Corp. offers AppointCenter scheduling services. AppointCenter is a revolutionary online scheduling service that allows our CSRs to make your appointments and reservations in real-time. You can also allow your customers to directly make appointments with you online. Best of all, it's so easy to use! We simply set up your account and you decide times and days when appointments can be made. To learn more about this exciting new service, click here. We also offer more traditional appointment / reservation scheduling. Our highly trained CSRs make appointments and reservations based on your pre-established availability and fax or email bookings to you daily.
Our first priority is serving your customers just as you would serve them. To attain this goal, many of our call center solutions are supported by scripted surveys and questionnaires. We work with you to develop a script and/or a set of questions that will allow our CSRs to successfully satisfy your customer's needs. Multiple scripts and questionnaires can be created to accommodate all scenarios that may arise.
Our staff can search for your customer's nearest dealer by zip code or area code and provide your customers with the contact information or connect them directly.
Keeping up with newsletter and magazine subscriptions can be a full time job. Rely on our experience and technology to handle all of your subscription needs. We can add new subscribers, keep track of subscriber information, edit subscriber information such as address, and answer your subscribers' questions.
Whether you are hosting a national seminar or a local golf tournament, event registration can consume a lot of your valuable time. Our courteous CSRs can quickly and efficiently handle event registration of any size or dynamic, gathering registrant and payment information as well as any other details you require.
Customer Service and Customer Support are the most important parts of any business. We understand that, and have built our reputation on it. When your customers call, we treat them in the same courteous manner as we treat our own customers. We also know that time is valuable. For this reason, we use the latest technology to help our CSRs quickly and accurately service your customer's needs.
We offer several message delivery options including: voicemail, fax, alpha / digital pager, email, cell phone, and call in. We also offer reporting options, which include full documentation, accounting/statistical reports, and digital recordings to ensure account accuracy. All calls are digitally recorded for quality assurance and call-handling verification.
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 © 2002 CallNet Corporation 910-799-7007 | |
